Infinity Jewellery Infinity Jewellery Contact Us
Orders
Ordering
A unique and captivating shopping experience. We aim to provide each visitor with a unique, enjoyable and captivating experience while shopping with us. Take comfort in our secure and informative website to learn more about diamonds and jewellery and to browse through our collection. You can then purchase with all the security and convenience of online shopping.

Purchasing
Simply click on your desired items and click on the 'Add to Cart' button. Once you are done shopping click on 'Checkout' in the top right hand corner. If you are a new customer, please register your details with us and then proceed to checkout. If you are a returning customer, please type in your email address and password and continue to checkout. Buying online couldn't be simpler and safer with our secure connection!
We accept payment through Switch, Visa, MasterCard and Amex or select our Paypal option. You are welcome to email us to arrange a viewing in our London office should you wish to see your chosen piece before you make your purchase. All items seen on our website are already manufactured products. To arrange a visit please email info@infinity-jewellery.com.

Order acceptance or rejection
Once your payment has been received, we will send you a confirmation email within 24 hours stating that your order is being processed and that your item will soon be delivered.
WARNING: : In the unfortunate event of an item you ordered being listed at an incorrect price due to a typographical error, Infinity Jewellery reserves the right to cancel your order - of course, you will still be able to purchase the item at the correct price.
If we do cancel your order, we will notify you by email and we will offer you an alternative replacement product or refund all payments paid to us. Please accept our advanced apologies in the event of this happening and rest assured we will do our best to avoid such circumstances.

Trust Us, We're Experts
We know that security is probably one of the most significant concerns for our consumers during an online transaction. That is the reason why we use RBS WORLDPAY payment system, leaders in internet payment solutions and an important part of The Royal Bank of Scotland Group, the 5th biggest banking group in the world. With us, you are safe to shop online.
All of our gems are accompanied with a genuine gemological certificate from one of the major and most respected gemological institutions. We deal with GIA, HRD, IGI and AnchorCert.

30 Days Money Back
All our products come with our unconditional 30 Days, No-Questions-Asked, 100% Money-Back Guarantee. If for any reason you are not satisfied with your purchase just contact us within 30 days of your purchase requesting a refund and we will happily refund your money.
If you are not completely satisfied with your purchase you may return it for a full refund, replacement or exchange within 30 days of receipt. Any items returned to us needs to be in its original, unused, unworn condition accompanied by all certification documents (valuation and diamond report if applicable) and its box or packaging. Items damaged due to client negligence will not be accepted for a refund.

Contact Us
Our experienced customer service representatives will be happy to help you with any questions you might have, to assist you during your purchase or to listen to your suggestions. You can call us on 08453883869 or e-mail us at info@infinity-jewellery.com.
Would you wish to see your chosen piece before you purchase, we invite you to visit our showroom in person. Please call or e-mail us to book an appointment.

All our prices are inclusive of VAT and Delivery.

Delivery Policy
While every attempt is made to deliver goods within the estimated time, delays are occasionally inevitable due to unforeseen factors. Infinity Jewellery Ltd do not warrant or guarantee the specified delivery date, and shall have no liability to you for any loss, damage, expenses or other claims that you may incur as a result of late delivery. Once you have received your purchase, you become the owner of those items and they will be held at your own risk. We are not liable for their loss or destruction once they have been received by you.

Returns Policy
All items must be returned via Royal Mail Special Delivery which ensures there is proof of delivery. Please insure the item for a maximum value, which currently is £ 2,500.00 DO NOT write Infinity Jewellery on a package when returning it to us. Instead, please write Infinity-J Ltd. This will help to prevent the possibility of theft in transit.
If the item you received was a special order for a non-standard ring size you will only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold. Please email us to let us know you reason for returning the item to us, and then send the item to this address.
Infinity
M13
Grays Mews
South Molton Lane
London
W1K 5AB
United Kingdom

If you have any enquiries regarding our returns policy, please email us at: sales@infinity-jewellery.com
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