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  Terms & Conditions
By submitting an enquiry and/or placing an order to Infinity Jewellery Ltd, you are agreeing to our Terms and Conditions and to our Privacy Policy, which will apply to any purchase you make from Infinity Jewellery Ltd on this website. We reserve the right to change these Terms and Conditions at any time. These changes will take effect from the moment they are posted on this website and it is your responsibility to read them on each occasion you visit this website.
Intellectual Property / Use of Website
You agree and acknowledge that all copyright, trade marks and other intellectual property rights in all materials and/or content on this website shall remain at all times vested in Infinity Jewellery Ltd. You are permitted to use this material only if authorised by Infinity Jewellery Ltd. The content of this website may not be copied, reproduced, republished, downloaded, distributed, displayed, posted or transmitted in any form or by any means without the prior written consent of Infinity Jewellery Ltd. Infinity Jewellery Ltd shall have no liability for any loss (direct or indirect) arising from the use of or the inability to use this website, including (without limitation) reliance on any information/content of this website or which results from mistakes, interruptions, omissions, deletions of files, deletion of emails, defects/viruses/bugs or delays in operation. The information/content displayed on this website may contain technical inaccuracies or typographical errors, and may be changed or updated at any time without notice. Infinity Jewellery Ltd may make improvements and/or changes to this website at any time without notice. All information received from you will be dealt with in accordance with our Privacy Policy.
Liability
Nothing in these Terms and Conditions will limit our liability for death or personal injury resulting from our negligence. Infinity Jewellery Ltd shall have no liability to the customer for any loss, damage, costs, expenses or other claims for replacement or compensation arising from any information supplied by you which is inaccurate, incomplete, illegible, out of sequence or in the wrong form, or any other fault of the customer. We will not be in the breach of contract as a result of any Force Majeure Event. The importation/exportation of any products may be prohibited by certain national laws, and we make no representation or accept any liability in respect of the import/export of any products you have purchased. Infinity Jewellery Ltd Registered Company Number (Incorporated in England): 6223060
Privacy Policy
Infinity Jewellery Ltd does collect demographic data and personal data to provide you a better internet experience. Your personal details will remain private and confidential. We will never sell, rent, barter or share your personal details in any way with any other company. All data collected is for our internal use only. We hate spam as much as you do. We will NEVER send you any unsolicited e-mail. If you choose to subscribe to our free weekly newsletter, you will receive your newsletter once every week. Clear unsubscribe details are always shown on the newsletter. If you choose not to receive our free weekly newsletter, we will only contact you to answer your queries and/or send you your order confirmation. We will not contact you anytime else. We may from time to time, send you pertinent information on special offers, giveaways or special discounts should you choose to subscribe to it. In any case, you will receive no more than one of such e-mail every week. This site does use cookies. However, we do not keep any of your personal details on cookies. We simply store your Customer ID (just a number) in cookie format. This Customer ID does not correlate to any of your personal information. We also store your first name on cookie format to personalise this website. This cookie is only present if you have not registered as a member of our site. If you are a member, then the only cookie that we use is the Customer ID cookie. We may from time to time post up surveys to measure your response to certain new additions to the website. As a rule, you are never forced to fill in these surveys. Furthermore, should you choose to fill in the surveys, you can choose to remain anonymous. We do not automatically collect any of your personal information (i.e. name, address, telephone number, e-mail address). There are circumstances in which you may volunteer this information, and in this event, the details are kept secure and confidential. The information will only be used for purposes made known to you at the time the information is collected, or for the purposes specified in this Privacy Policy. Infinity Jewellery Ltd are not responsible for the content or privacy practices of other sites which have links on our pages.
Enquiries and Reservations
Making an enquiry to us does not oblige you to purchase any product, but you do agree to be bound by our Terms and Conditions and our Privacy Policy. We offer a reservation service whereby we can exclusively reserve a product for you by removing it from the website for a set period of time, agreed upon in advance. You are under no obligation to purchase this product before the agreed date, but please remember that once this date has passed the item will be added to the website and made available to the public.
Delivery Policy
While every attempt is made to deliver goods within the estimated time, delays are occasionally inevitable due to unforeseen factors. Infinity Jewellery Ltd do not warrant or guarantee the specified delivery date, and shall have no liability to you for any loss, damage, expenses or other claims that you may incur as a result of late delivery. Once you have received your purchase, you become the owner of those items and they will be held at your own risk. We are not liable for their loss or destruction once they have been received by you.
Returns Policy
All pieces come with a 30-day money-back guarantee return policy. If you are not completely satisfied with your purchase you may return it for a full refund, replacement or exchange within 30 days of receipt. Any items returned to us needs to be in its original, unused, unworn condition accompanied by all certification documents (valuation and diamond report if applicable) and its box or packaging. Items damaged due to client negligence will not be accepted for a refund.
We will gladly re-size any item, free of charge within 6 months after your purchase. Please email us at sales@infinity-jewellery.com before returning your item for re-sizing and state the desired size. Some items can only be made within specific size ranges, and others can be specially made but this will take longer to return to you.
All items must be returned via Royal Mail Special Delivery which ensures there is proof of delivery. Please insure the item for a maximum value, which currently is pound 2,500. DO NOT write Infinity Jewellery on a package when returning it to us. Instead, please write Infinity-J Ltd. This will help to prevent the possibility of theft in transit.
If the item you received was a special order for a non-standard ring size you will only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold. Please email us to let us know you reason for returning the item to us, and then send the item to this address:
Infinity
M13
Grays Mews
South Molton Lane
London
W1K 5AB
United Kingdom
If you have any enquiries regarding our returns policy, please email us at sales@infinity-jewellery.com
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